Contact Support

For any questions, issues, or feedback about Veda Notes, please reach out to us. Our team is dedicated to providing you with the best possible support experience.

Email Support shilei.peng@qq.com
Response Time 24-48 hours
Support Languages English, Chinese

Frequently Asked Questions

How does Veda Notes use AI?

Veda Notes uses local AI models to analyze your journal entries and provide insights. All AI processing happens on your device, ensuring complete privacy. The AI can help with mood analysis, pattern recognition, and even suggest topics for future entries.

Is my data secure?

Yes. All your journal data is stored locally on your device. No data is sent to the cloud by default. Backups and exports are encrypted to ensure your memories remain private and secure.

What languages does Veda Notes support?

Veda Notes supports English, Chinese, Japanese, Korean, Spanish, French, German, and Italian. The AI models are language-aware and can provide insights in the same language you write in.

How much storage does Veda Notes require?

The app itself is approximately 200MB. The AI models take up additional space (around 2-3GB depending on the models). Your journal entries and photos will also require storage space proportional to their size.

Can I export my journal?

Yes. Veda Notes allows you to export your entire journal or individual entries as PDF, text files, or JSON. You can also create backups of your entire journal data.

Does Veda Notes work offline?

Yes! Veda Notes works completely offline. All features, including AI processing, are available without an internet connection.

How do I update the AI models?

Model updates are delivered through the App Store. When new models become available, you'll receive a notification to update them. You can also check for updates manually in the settings.

What devices are supported?

Veda Notes is available for iPhone and iPad running iOS 16.0 or later. We recommend devices with at least 4GB of RAM for optimal performance with the AI features.

Troubleshooting

If you're experiencing issues with Veda Notes, try these troubleshooting steps:

  • Restart the app
  • Check for app updates in the App Store
  • Ensure you have enough storage space
  • Try force-quitting and reopening the app
  • If issues persist, contact support at shilei.peng@qq.com

Need More Help?

For additional support, please don't hesitate to contact us.

Contact Support shilei.peng@qq.com